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在一个充满生机和开放精神的社会.如今,人们用到的道歉信函更多了,而不同国家的道歉信函的内容也不尽相同.华南创作网小编为大家收集整理的英文道歉信范文，多篇合集，欢迎复制下载！
Dear Sir.
I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and unconviniences. I hereby e__press my deep sorrow for this matter and we are going to do our best to make it up to you. I assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.
Best regards
____
dear david:
i am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, december sooner, but when i have told you the reason, i trust you will be convinced that the neglect was when your letter arrived, i was just in hong as my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when i took it now the first thing i have to hasten to do is to write to you these few lines to express my deep
i enjoyed many pleasant sights during my i shall be pleased to give you an account to of them when i see you
sincerely yours,
tom
亲爱的戴维：
请原谅我收到您12月7日的来信后迟迟未复，现将原因告诉您，相信您一定会谅解的。您的来信到来时，我正巧在香港，家人无法及时转递。你的信一直放在我写字台上，直到我回到才看见，拖至今天才回信，深表歉意。
Dear Mary,
I’m very sorry for not having replied to your July 6th letter sooner. When your letter
arrived, I was in Beijing. As my secretary couldn’t forward it to me, it has been lying on my desk until I got back.
Thank you for all your news. It is good to know that your company has agreed to sign the contract to continue the cooperation with us. And we surely will have a bigger success in the near future.
Look forward to catching up and once again apologize for the delay.
Sincerely,
Tom
亲爱的玛丽,
我很抱歉没有尽快回复您7月6日的来信。当你的信到达时,我在北京。当我的秘书不能转告我,已经躺在我的桌子上,直到我回来。
我非常感谢你的`消息。很高兴知道你的公司已经同意签署合同与我们继续合作。我们肯定会有一个更大的成功在不久的将来。
期待迎头赶上,再次道歉。
真诚地,
汤姆
dear miss nancy,
much to my regret i was unable to keep my promise to attend your birthday party last saturday, owing to the fact that my little son was suddenly taken ill early that
hoping to see you
truly yours,
tom
Dear Tom,
It’s a long time since we met last time and I miss you very hanks for your However, I regret to tell you that I can’t travel o America this winter holiday for some unavoidable
First of all, it’s the coming of the Spring Festival that makes me refer to stay at home rather than take a travel to As far as
we Chinese are concerned, the Spring Festival is a family time treasured
by us What’s more, the College Entrance Examination is So
significant is it to me that I will attend some tutorial classes during this
winter holiday for some of my weak Taking all the above
factors into consideration, I have to say sorry again
Anyway, shall I make it after the Exam? I will appreciate it if you
can be my guide at the Yours
Li Hua
Dear ______,
Much to my regret / I am terribly sorry that I am unable to ______ . It is mainly because at that time I will be full occupied by which is quite out of my expectation, and that conflicts with your . Therefore I am forced to adjust my schedule and cannot make my presence on your . I sincerely hope that you will enjoy a good By the way, can we have dinner together some time next week? I hope to see you I am really sorry again and I trust that you will
Yours sincerely,
__
Dear Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last I feel awful about it and want you to know what happened that I suddenly fell sick early that morning and my parents had to send me to the Please find enclosed a copy of the medical
I sincerely hope you can understand my situation and accept my I would appreciate your allowing me to take a make-up I will come to your office during your office hour on Monday to discuss this possibility with Once again, I apologize for any inconvenience
Sincerely yours,
Wang Hua
31 January, 20_
Dear Susan
I’m awfully sorry I forgot to meet you at the railway station
We had an end-of-term party in our dormitory the night
I was so proud of the final exam results that I drank like a fish all
I felt dizzy all day yesterday and had little sense of what I should
It was in the evening that I realized I forgot to meet you at the railway
Since then, I’ve tried to call you several times, but I feel you are still angry with me and wouldn’t answer my phone
I promise this will not happen and wish you would forgive
Love James
dear xxx:
i am terribly sorry to tell you that i have lost the valuable book you were so kind to lend me last i read it everyday and intended to finish it next last night when i came to my room, it was nowhere to be i will try to recover it as soon as if i fail to find it, i will get a new book for
but i am afraid it can never take the place of the old old books are like old once lost, they can never be they are connected with cherished associations which the new ones can never and for this irrecoverable loss, i am to i was so careless with my this is a warning to me to be more careful in the
yours truly,
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward? If so, please don't hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards,
Li Ming
亲爱的安：
感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。对了，在我考试后我们可以见一面么?如果可以的话请随时给我打电话，我非常期待能和你愉快地聊天。
请允许我再一次致歉。
您真诚的，
李明
Dear David:，
I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.
yours，
Sara
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在政府论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的'也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对平常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
Much to my regret，I am unable to… 让我感到极为遗憾的是自己不能……
Excuse me for my not being able to… 请原谅我不能……
I would like to give you my apology 对于……，我向您道歉。
I must apologize to you for…就，我必须向您道歉。
I'm really sorry and I hope you will be back 真的很抱歉，希望你不久就回来。
I’m sorry to tell you that I can’ 对未能做……，我表示遗憾。
Please accept my sincere apology 请接受我关于……的真诚道歉。
Please accept my sincere apologies for this unhappy 对于这次不愉快的经历，请接受我诚挚的歉意。
We assure you that such a matter will never happen 我们向您保证，此类事件不会再发生。
I would be very much appreciated if you could……如果你能。。。我将万分感激
I'm afraid what I have done has caused much inconvenience to
Let’s not put a little misunderstanding between 别让我们之间存在哪怕一点点的误解。
I hope that the settlement of the matter will meet your 我希望对此事的处理能满足您的愿望。
I sincerely hope you can understand that I offended you 我真心希望您能理解，我并非有意冒犯您。
Please accept my I do hope you will understand me and excuse me for my
Dear Ms Winston,
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed
I just returned from vacation this week and found your file in my As soon as I reviewed your case it was clear that somehow your 20th request for a change in service had somehow slipped through the The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being
Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your
Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free There fore, your account will not be billed until June of this
Winston, let me assure you that what happened in your case is not typical of CableNet’s level of customer We continue to be committed to providing you and all of our customers with the highest standards of service in the
If you have any questions please don’t hesitate to call me
Yours in service
Tony
Monday, March 15
Dear Professor Martin,
I enjoy your class very much. But I'm very sorry that I had to miss your class last Thursday. Unfortunately my roommate became ill and I had to take him to the hospital. Please let me know what I can do to make up the class. I know you prefer for us to let you know in advance when we will be absent, but there was no time to do so.
I hope you'll accept my sincere apology.
Your student,
Lin Shantao
Dear Sir or Madam,
I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.
Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.
I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10%Dear Sir or Madam,
I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.
Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.
I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10%.
Dear Shu
I would like to thank you for choosing the China World Hotel for your recently
On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and
during your stay with us on 01- 08th
As our valued guest, your comments and feedback are of utmost importance to Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle
My apologize once again and thank you for taking time to bring this matter to our
We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our
Should you have any inquiries, please feel free to contact
Kind and best
Alfred Zhuang
Front Office
Mr.wang, I hope that your travel plans will bring you back to Shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true
example of our usual high services and hospitality. In the meantime if I, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible convenience.
Yours sincerely,
Oct. 31, 20xx
Dear Mr. Clark,
I would like to express my apologies for not being able to keep our 9 o??clock appointment. I had a small accident on my way to school. I will come over to your apartment the day after tomorrow ― Monday, November 2, at 9 a.m. if that is convenient for you. I will check my mailbox tomorrow to see if you have left a note for me. Otherwise, I will see you at nine, Monday morning. With many apologies.
Dear Prof. Patent,
I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago. For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctor's note.
I would be very much obliged if you could grant me another week for the task, as my health is turning better.
Hope you can understand my situation and accept my apology.
Yours faithfully,
Li Ming
尊敬的Patent教授：
我非常遗憾地告知您我没有完成您上周布置的读书报告，因为几天前我突然生病了。过去的几天中我一直持续高烧，住在医院，因此无法进行任何学术活动。随信是医生的诊断书。如果您能再给一周时间来完成它我将感激不尽，因为现在我的身体正在好转。希望您能理解我的处境并接受我的道歉。
您真诚的，
李明
Dear Kate:
Excuse me for my long delaying in returning to you your Robinson Crusoe which I read through with great interest.
I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer.
However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
Thank you for lending me your book
Sincerely yours,
xxx
Dear_____,
I am writing this letter to express my apology that ______________.
I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
_________
Dear Sarah,
I am terribly sorry to tell you that I am unable to attend your birthday part next Thursday That is owing to the fact that my younger brother suddenly fell ill and was taken to a hospital this I have to go there immediately and take care of As told by the doctor in charge, it will take around five days for him to recover and I have asked my boss for a
I really regret that I cannot go to celebrate your birthday personally and would miss the perfect chance of enjoying myself with all our old I have chosen a small gift for you and will send it to you tomorrow to show my best Besides, please give my regards to our friends when you meet them at the
Cordially,
Li Ming
dear sir or madam,
i’m writing this letter to apologize to you. i’m so sorry that we made a mistake about the shipment of vacuum cleaners.
those vacuum cleaners we sent to you were meant to be sent to european countries, but as the old worker was retired, the new one wasn’t so experienced. besides, the model number and the price of goods in march and july are so similar that the worker mistaken them.
i do apologize for any inconvenience this may cause you and i will try my best to avoid the same accident happening again.
Dear Kate:
Excuse me for my long delaying in returning to you your Robinson Crusoe which I read through with great interest.
I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer.
However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
Thanking you again for the loan.
Sincerely yours,
亲爱的凯特:
对不起为我的长延迟回到你鲁宾逊漂流记,我以极大的兴趣阅读。
我已经读完了这本书,正要返回它,我的表弟来见我。从来没有看过这本书,她非常感兴趣,我必须保留它了。
然而,我希望针对提供的额外的喜悦从而你的书,你会忽略我的疏忽没能提前返回。
再次感谢你的贷款。
谨致问候,
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